Frequently Asked Questions

We have set up this section for quick and useful reference about us.
If you’d like, you can also contact us directly.

Regarding Kawadoko

When is Kawadoko open?
It is open from the 1st of May until the last day of September.
Is it cooler at Kawadoko?
It is very crisp with an average temperature of 23 degrees Celsius (~74°F) under the mid-summer sun. There are days when it is almost 10 degrees Celsius cooler than the city center!
The breeze from the waterfall is like an air conditioner. Sitting on the riverside cools you down.
Is it possible to reserve a seat near the waterfall?
We are extremely sorry, but we cannot accept reservations for specific seat requests.
All of the seats at Kawadoko overlook the waterfall making it an enjoyable experience from anywhere. However, during peak hours, the following customers will be given preferred seating near the waterfall.
- Customers ordering the Seiryu Kaiseki Cuisine and Hot-pot Conger Eel
- Frequent customers
What happens if it rains or starts to rain in the middle of the meal?
If it is raining or begins to rain during your meal, you may enjoy your meal inside our facility.
When the rain stops or is only drizzling, we can move your meal back to the riverside.
In both cases, it may require time to move and re-prepare the meal, causing extra waiting time for our customers.
We thank you for your cooperation and understanding in advance.
What is the estimated time to eat at Kawadoko?
The average time is 1 hour in the day time while in the evening ranges from 2 to 2 1/2 hours.
The last order in the evening is 7:00 pm, and we recommend that you arrive between 5:00 pm and 6:00 pm to thoroughly and leisurely enjoy your meal.
What is the temperature of the river like in May? Are there still cold days?
Temperatures in May greatly vary depending on the weather. There are still some cold days. We recommend that you bring a jacket.
We also lend out jackets at the store so please don’t hesitate to ask.
During this time of year, the menu is focused still on hot foods.
What is the Kibune riverside? How does it differ from other areas? What is special about it?
The riverside in Kibune, Kyoto has a history being the summer spot for over 100 years.
The flooring is extended over the water surface of the river where “kawa” means river and “doko” means floor. Due to safety laws, it is generally prohibited in Japan.
Kibune received special permission to open, and follows strict safety rules (such as its removal during rains and floods) provided by the government.
We would be pleased for you to visit and enjoy this valuable and traditional experience.
What is Kawadoko like at night?
Many customers enjoy the different scenery between night and day. At night, there is the illumination of the waterfall and lanterns lighting up the dark.
You can see fireflies on the unlit Kibune streets from the mid-June towards early July.
Can you see fireflies from Kawadoko?
Fireflies prefer to avoid brightly lit areas, so they do not approach to the riverside.
You can see many fireflies as if they were stars in the night sky of the unlit Kibune streets from mid-June to early July.

When we return you to Kibuneguchi Station, we will stop the car in an area with many fireflies as a service for your enjoyment.

Regarding the Cuisine

Do you offer conger eel and ayu (sweet fish) cuisine?
Conger eel is included in the Seseragi Kaiseki, Irodori Kaiseki, Seiryu Kaiseki and Conger Shabu (hot pot) menus.
Ayu dishes are included in the kaiseki courses except the Sekka Kaiseki menu and the box menu set.
Our recommended Seiryu Kaiseki is conger eel hot pot, broiled conger eel, conger eel soup and two grilled ayu sweet fish. Conger eel and ayu are highly recommended.
Can you cater to allergies?
Yes, please give us an advance notice for catering to allergies.
We can change the cuisine to other meals such as soba (buckwheat noodles), shrimp, sashimi, and shellfish, so please inform us at the time of booking.
We will change the meal to avoid the use of the allergenic food, but we do not accept requests for particular orders. Please understand that it may be difficult to answer requests for a change in the order depending on the situation of the contents.
Is it possible to change the menu for some items such as freshwater fish?
We usually do not accept requests for changes in the menu if it is not for allergy reasons.
Many dishes use freshwater fish. We would appreciate you trying them as they are prepared so as not to smell “fishy.”

If there are some items that you cannot eat, please contact us via telephone regarding questions about the content of the menu.
Can you request dishes, not on the menu?
We are sorry, but we do not accept orders for food not on our menu.
Please tell us about your children’s menu.
Fried food, pressed rice, boiled vegetables and several other dishes for children (ages 9 and under) called the Shokado Bento Lunchbox.

Regarding Access

Can I be picked up from the Eizan train in Kibuneguchi Station?
Yes, it is possible. Please call us 20 - 30 minutes before your arrival at Kibuneguchi Station if you wish to be picked up.
We will take you back to the station after you have explored the area and spent your day here. Please notify the staff.

The driver will be wearing a Kibunesou Happi coat and carry a large fan, so when you find him, please let him know you want a ride.

The time of arrival may change due to road congestion. Please also be advised that in such a case the car may pull over, and you may have to walk.
I would like to go in my car, but is parking available?
Yes, definitely.
However, our parking lot requires reservations.
See “Access” for details.

Fees and Cancellation

Do cancellation fees apply? When should I contact you with changes?
Please advise us of cancellations 2 days before your reservation.
Cancellation fees apply on the day prior to the reservation as stated below.
Cancellations due to the change of reservation numbers (such as a party of 3 becoming 2) on the day or the day before may be required, so please contact us by telephone.

Previous day: 30%
On the day: 50%
No show: 100%
Do you accept credit cards?
Yes, we take credit cards.
[Accepted Credit Cards]
Magnetic card / Diners Club, JCB, DC, VISA, UFJ, UC-Central, Saison
IC card/AMEX, JCB, MASTER, VISA

Regarding the Yukata Stroll plan

Is the yukata a rental item? What accessories come with it?
It is not a rental item. The yukata is a present for our guests. Accessories: Yukata and accessories such as obi (two-sided belt) and clogs, 2 waist cords, obi stiffener, personal bag, and a fan are included in the set.
A tote bag is included to easily carry the yukata set home with you.
I am currently pregnant but can I still ask for assistance in wearing a yukata?
Please refrain from using the service to assist in wearing the yukata if you are pregnant to avoid any possible harm.
Do the variety of yukata decrease later on in the riverside season?
No. The variety of yukata does not decrease. We maintain more than 30 varieties at all times and have good options available until the end of September.
Is it possible for members of the same group to use different plans? (E.g Someone uses the walking plan while another uses the dinner only plan?
Yes, it is possible.
Does the reservation time refer to the time of going to the location or the beginning of the meal?
The start of your meal.
It takes approximately 30 minutes to an hour to choose a yukata and change into it.
So please arrive at the shop 30 minutes to an hour before your reservation time.
If your reservation is for 2:00 pm please arrive at about 1:00 p.m.
What sizes of yukata do you have?
Both yukata and geta are one-size-fits-all.
As a guide, they fit up to 168 cm (5 feet 6 inches) tall. There are guests over 170 cm who also wear the yukata.
Is there a place to leave my luggage when I go for a walk?
Storage for items (excluding valuables) is available.
Is it possible to ask for assistance in wearing a yukata?
Of course.
The service charge for assistance is ¥1000 per person.
Please note that you may have to wait in line during peak hours.
Is it possible to cancel only the yukata on the day, if your favorite design is not available?
Yes, it is possible. You may change your plan to the meal-only plan.
E.g. Seseragi Kaiseki cuisine and Yukata Stroll plan → Seseragi Kaiseki cuisine
Is overnight accommodation available with the yukata and walk plan?
Overnight accommodation is currently unavailable. We are considering similar projects in the future.
We look forward to welcoming you again.
Do I have to wear a yukata?
No. You are not required to wear your yukata and may take it home unworn.